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Terms and Conditions

Terms and Conditions

Shipping

Delivery will normally be via Royal Mail Second Class Signed For postal service, however 1st Class and Special Delivery can be arranged for an additional charge please use the Contact Us form and we will reply with quotes for your requested shipping rates and methods.

International Orders for US, Canada and Europe are normally sent via Royal Mail International Tracked & Signed For (Airmail) - For any other shipping quotes please use the Contact Us form and we will reply with quotes for your requested shipping rates and methods.

International shipping times from the UK vary - please allow at least 2 weeks from point of despatch. In some instances it may take longer, as parcels can get held up (e.g. customs) and they do not always take the fastest or most direct route to their destination. Please Note Royal Mail do not consider anything 'lost' until 25 working days after posting.

International Orders - these may be subject to import duties and taxes outside of our control, which may be levied when the goods arrive in your country. These are the sole responsibility of the buyer. We are legally required to state the value of the goods and complete a customs declaration for these at the time of posting. If you are unsure, please consult the customs authority in your own country for further details. We have no control over these and are unable to reimburse any charges.

For items requiring a signature or packages too large for a letter or mailbox - if the postal service is unable to deliver the item as the recipient is unavailable, it is the recipient's responsibility to collect the item from the place where it is held or to arrange a convenient re-delivery time.

If you have any questions about delivery or would like a quote for a postal upgrade, please Contact Us.

Please report all non-receipt of goods within 30 days.

Any purchase you make will be despatched within 3-4 working days. However, if there is any unforeseen delay we will of course contact you to advise you of the situation.


Refunds and Exchanges

We hope you will be happy with your purchase. Please be advised that each item is handmade, unique and sold as seen (unless a commission piece)

In line with UK Consumer contracts Regulations 2013 you have the right to cancel an order within 14 days. This must be advised in writing via email within this time frame and items should be returned in its original or similar packaging.

Items will be checked on receipt and refunded within 14 days. Standard outward shipping will be included in the refund. Return shipping will not be included, unless the item is faulty.

Please note custom orders are not usually entitled to a refund unless faulty.

Please note that for hygiene reasons earrings are not usually entitled for a refund unless faulty.

As per the Consumer Rights Act 2015 - if there is a problem with your order, e.g. if an item arrives broken or damaged, or is faulty in any way, please contact me within 30 days (or ideally as soon as possible), to discuss return or replacement. Please remember that due to the unique pieces an exact copy cannot be made, though an alternative will be made available for approval.

If you are unhappy with your purchase, please return the item to us within 7 days of receipt of the item and we will provide you with a refund once we have received the item back and in original condition.


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Sizes and Measurements

All sizes and measurements given are approximate, but if you have any queries, please Contact Us prior to purchase.

Some items are made using non tarnish silver plated wire which is coated to prevent tarnishing. See Tarnish and Discolouration section below.

 

Coupon Code (also known as Vouchers)

Vouchers with a credit value ("Gift Vouchers") and promotional discount vouchers ("discount Vouchers") collectively known as Vouchers

  • Add item(s) to cart and proceed to checkout
  • Type in the Coupon Code into Coupon Code box
  • The value of this coupon will be applied to the total order value
  • The value of this voucher does not cover shipping costs
  • The coupon code must be used in one single transaction
  • The coupon cannot be redeemed or exchanged for cash and has no cash value
  • There are no refunds on items purchased using the voucher
  • The coupon code has a specific expiry date, this will be on the email received. The code will expire automatically after this date
  • We are not responsible if a voucher is lost, stolen, destroyed or used without permission, and no replacement will be produced in these circumstances
  • If you would like to place an order that is worth more than your voucher amount, you can pay the difference in the appropriate method
  • If the coupon is worth more than the total order value, the difference will not be refunded, and cannot be applied to a future order; therefore if you do not use the entire voucher amount, the difference will be lost
  • Camber and Kernz reserves the right to discontinue a voucher at any time or to modify any voucher's terms and conditions
  • Multiple coupon codes per order are not permitted
  • In the event of 100 redemptions of a discount voucher the code will automatically expire, regardless of the expiry date,  this is to prevent the abuse of discount vouchers and protect our service

Tarnish and Discolouration

Tarnish and discolouration is a natural occurring process that is usually caused by contact between the product and the air. This is why all Camber and Kernz chain products come in a sealed bag with a tarnish strip enclosed. We strongly recommend you store all products in the same container that you receive your purchase, this will help ensure your purchased item will stay in good condition.

Depending on the individual, all .925 Sterling Silver, Silver plated, Gold filled, Gold plated or Gold chain can tarnish or discolour in varying timescales. This can occur due to many reasons; natural acidity in the skin, body excreting oil, perfumed products, over exposure to the air, sweating etc, this list is not exhaustive.

Tarnish and discolouration is by no means an indication of quality (or lack of) it is more aesthetic and is not detrimental to the metal, only to our perception. At Camber and Kernz we appreciate this can occur, and will help you to rectify the problem, however we take no responsibility for it. If this does occur with a Camber and Kernz purchased product, use the Contact Us form to explain your problem also attaching a photograph of the item, if possible.

Should the problem be something we can help with you will be asked to send your complete item back to us (at your cost). We shall then assess the item and contact you with a price for rectifying the issue. This can range from a simple clean of the item/area, to the cost of full replacement of the chain, (again this is not an exhaustive list, but will include return postage). Once this price has been agreed with all parties we will give accurate timescales, usually between 4 and 6 weeks, and commence any agreed corrective procedures.

Please note we cannot guarantee we will replace the same chain exactly like for like, however it will be as close to previous chain as possible.

Any further questions please contact us

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