Delivery will normally be via Royal Mail Second Class Signed For postal service, however 1st Class and Special Delivery can be arranged for an additional charge please use the Contact Us form and we will reply with quotes for your requested shipping rates and methods.
International Orders for US, Canada and Europe are normally sent via Royal Mail International Tracked & Signed For (Airmail) - For any other shipping quotes please use the Contact Us form and we will reply with quotes for your requested shipping rates and methods.
International shipping times from the UK vary - please allow at least 2 weeks from point of despatch. In some instances it may take longer, as parcels can get held up (e.g. customs) and they do not always take the fastest or most direct route to their destination. Please Note Royal Mail do not consider anything 'lost' until 25 working days after posting.
International Orders - these may be subject to import duties and taxes outside of our control, which may be levied when the goods arrive in your country. These are the sole responsibility of the buyer. We are legally required to state the value of the goods and complete a customs declaration for these at the time of posting. If you are unsure, please consult the customs authority in your own country for further details. We have no control over these and are unable to reimburse any charges.
For items requiring a signature or packages too large for a letter or mailbox - if the postal service is unable to deliver the item as the recipient is unavailable, it is the recipient's responsibility to collect the item from the place where it is held or to arrange a convenient re-delivery time.
If you have any questions about delivery or would like a quote for a postal upgrade, please Contact Us.
Please report all non-receipt of goods within 30 days.
Any purchase you make will be despatched within 3-4 working days. However, if there is any unforeseen delay we will of course contact you to advise you of the situation.
Refunds and Exchanges Policy
We hope you will be happy with your purchase. Please be advised that each item is handmade, unique and sold as seen (unless a commission piece)
In line with UK Consumer contracts Regulations 2013 you have the right to cancel an order within 14 days. This must be advised in writing via email within this time frame and items should be returned in its original or similar packaging.
Items will be checked on receipt and refunded within 14 days. Standard outward shipping will be included in the refund. Return shipping will not be included, unless the item is faulty.
Please note custom orders are not usually entitled to a refund unless faulty.
Please note that for hygiene reasons earrings are not usually entitled for a refund unless faulty.
As per the Consumer Rights Act 2015 - if there is a problem with your order, e.g. if an item arrives broken or damaged, or is faulty in any way, please contact me within 30 days (or ideally as soon as possible), to discuss return or replacement. Please remember that due to the unique pieces an exact copy cannot be made, though an alternative will be made available for approval.
If you are unhappy with your purchase, please return the item to us within 7 days of receipt of the item and we will provide you with a refund once we have received the item back and in original condition.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Additional Policies & FAQs
All sizes and measurements given are approximate, but if you have any queries, please Contact Us prior to purchase.
Some items are made using non tarnish silver plated wire which is coated to prevent tarnishing, however over time this can occur.
All prices are in GBP